1. Introduction
These Terms of Service ("Terms") govern your access to and use of the website at https://phoneasy.store and any related content, features, products and services (together, the "Services") operated by Phoneasy ("we," "us," or "our"). By accessing or using the Services, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

These Terms should be read together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and Cancellation Policy, which are incorporated into these Terms by reference.

2. About Us
The Services are operated by Phoneasy, based at 23 Upper Mexborough Road, Selston, Nottingham, NG16 6AP, United Kingdom. You can contact us at support@phoneasy.store or +44 7462256496. Our store is powered by Shopify.

3. Eligibility
To place an order, you must be at least 18 years old and able to enter into a legally binding contract. By using the Services, you confirm that you meet these requirements and that the information you provide is accurate and complete.

4. Your Account
You may need to create an account to use certain features. You are responsible for keeping your account details and password confidential and for all activity that takes place under your account. Please notify us promptly if you believe your account has been used without your authorisation. We may suspend or close an account where we reasonably believe these Terms have been breached.

5. Products and Availability
We take care to describe and display our products accurately. However, we do not guarantee that all descriptions, images, colours, or other content are complete or error-free, and actual products may vary slightly from images shown. All products are subject to availability, and we may change, withdraw, or discontinue products at any time without liability to you.

6. Pricing
Prices are shown in the currency displayed at checkout and include applicable taxes where indicated. Delivery charges, where they apply, are shown separately before you complete your order. We make every effort to ensure prices are correct, but errors may occasionally occur. If we discover a pricing error affecting your order, we will contact you before dispatch and give you the option to reconfirm the order at the correct price or cancel it.

7. Orders and Order Acceptance
Your order is an offer to purchase. After placing an order, you will receive an acknowledgement email confirming that we have received it. This acknowledgement does not mean your order has been accepted. A binding contract is formed only when we send you a confirmation that your order has been accepted or dispatched. We may decline or cancel an order for reasons including product unavailability, a pricing or description error, suspected fraud, or inability to obtain payment authorisation. If we cancel an order you have already paid for, we will refund the amount paid.

8. Payment
Payment is processed securely through Shopify and its supported payment providers. By submitting payment details, you confirm that you are authorised to use the payment method. We do not store full payment card details ourselves. Orders will not be dispatched until payment has been received in full.

9. Shipping and Delivery
Delivery options, timeframes, and any charges are set out in our Shipping Policy. Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed. Risk in the goods passes to you on delivery, in accordance with applicable law.

10. Returns, Cancellations and Refunds
Your rights to return items, cancel orders, and receive refunds — including your statutory 14-day cancellation right as a UK consumer — are set out in our Refund & Return Policy and Cancellation Policy. Nothing in these Terms affects your statutory rights.

11. Acceptable Use
You agree to use the Services lawfully and not to: use the Services for any fraudulent or unlawful purpose; interfere with or disrupt the Services or their security; attempt to gain unauthorised access to any part of the Services or related systems; upload malicious code; scrape, copy, or harvest data except as permitted by law; or infringe the rights of others. We may restrict or withdraw access to the Services if you breach this section.

12. Intellectual Property
All content on the Services — including text, images, graphics, logos, the "Phoneasy" name, and the overall design — is owned by or licensed to Phoneasy and is protected by intellectual property laws. You may view and use the Services for your own personal, non-commercial use. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

13. User Content
If you submit content to the Services, such as product reviews or comments, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content in connection with the Services. You are responsible for the content you submit and confirm that it is accurate, lawful, and does not infringe the rights of others. We may remove content that we reasonably consider unlawful, offensive, or in breach of these Terms.

14. Third-Party Links
The Services may contain links to third-party websites or resources. We provide these links for convenience only and are not responsible for the content, products, or practices of any third-party sites. Accessing them is at your own risk and subject to their terms.

15. Disclaimers
The Services are provided on an "as is" and "as available" basis. While we make reasonable efforts to keep the Services available and the information on them accurate and up to date, we do not guarantee that the Services will be uninterrupted, error-free, or free of harmful components. This section does not exclude or limit any warranty or right that cannot be excluded or limited under applicable law.

16. Limitation of Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for any of your statutory rights as a consumer that cannot lawfully be excluded. Subject to that, we will not be liable for losses that were not reasonably foreseeable, for losses arising from your failure to follow reasonable instructions, or for business losses (as our products are supplied for domestic and private use).

17. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that we may process your personal information as set out there.

18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. The Terms that apply to your order are those in effect at the time you place it.

19. Termination
We may suspend or end your access to the Services at any time if you breach these Terms or where we are required to do so by law. Provisions that by their nature should survive termination — including intellectual property, limitation of liability, and governing law — will continue to apply.

20. Governing Law and Jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

21. General
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect. Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms constitute the entire agreement between you and us regarding the Services.

22. Contact
Phoneasy
23 Upper Mexborough Road, Selston, Nottingham, NG16 6AP, United Kingdom
Email: support@phoneasy.store
Phone: +44 7462256496