We want you to be satisfied with your purchase. In addition to your statutory consumer rights, Phoneasy offers a 30-day return period.

30-Day Returns
You may request a return within 30 days of receiving your order. Items should be returned in their original condition, with any original packaging and accessories where applicable.

Your Statutory 14-Day Cancellation Right
If you are a consumer in the United Kingdom purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must clearly inform us of your decision to cancel within the 14-day cancellation period. After notifying us, you have a further 14 days to send the goods back to us.

These statutory cancellation rights apply in addition to any return rights offered by Phoneasy. Certain goods may be excluded from statutory cancellation rights where an applicable legal exception applies.

Return Postage
Phoneasy pays the return postage for eligible returns. Once you contact us and your return is approved, we will provide instructions for returning the item and, where applicable, arrange or provide a prepaid return method.

Please do not send an item to us without first contacting our customer support team.

Return Address
Returns should be sent to:
Phoneasy
23 Upper Mexborough Road
Selston, Nottingham
NG16 6AP
United Kingdom

Please contact us at support@phoneasy.store before sending your return so that we can provide the appropriate return instructions.

Refunds
Once we receive and inspect the returned item, we will process your refund.

For cancellations made under the statutory 14-day cancellation right, eligible refunds will include the applicable standard delivery charge paid by the customer. If a customer selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option we offer.

Refunds will normally be made using the original payment method. For statutory cancellations, refunds will be made without undue delay and generally within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.

Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or different from what you ordered, please contact us at support@phoneasy.store as soon as possible. We will work with you to provide an appropriate remedy in accordance with your statutory consumer rights. Phoneasy will cover the reasonable return postage costs for faulty, damaged or incorrectly supplied items.

How to Request a Return
To request a return, contact:
Email: support@phoneasy.store
Phone: +44 7462256496

Please include your order number and the reason for the return. We will provide the return instructions and any applicable prepaid return arrangements.

Contact
Phoneasy
23 Upper Mexborough Road
Selston, Nottingham
NG16 6AP
United Kingdom
Email: support@phoneasy.store
Phone: +44 7462256496