Order Cancellation Policy

 

If you wish to cancel an order, please contact us as soon as possible at support@phoneasy.store and include your full name and order number.

Before your order is dispatched, we will do our best to cancel it if you contact us in time. However, once an order has entered processing or been dispatched, we cannot guarantee that it can be stopped — in that case, your statutory cancellation right below will apply.

Your Statutory 14-Day Cancellation Right
If you are a consumer in the United Kingdom purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions.

To exercise this right, you must clearly inform us of your decision to cancel within the 14-day cancellation period. After notifying us, you have a further 14 days to send the goods back to us. Where you exercise this right, we will provide instructions for returning the item.

Refunds for Statutory Cancellations
Eligible refunds will include the standard delivery charge you paid. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option we offer.

Refunds will normally be made using the original payment method, without undue delay and generally within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.

Additional Return Option
Phoneasy also offers a voluntary 30-day return policy, which applies in addition to your statutory rights. Please review our Refund & Return Policy for eligibility requirements, return instructions, return costs and refund timelines.

Nothing in this policy limits your statutory rights where an item is faulty, damaged, incorrect or not as described.